Privacy Policy

At OrderVant, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, restaurant address, and payment information.
• Restaurant Data: Menu items, prices, categories, and business hours.
• Customer Information: Order history, preferences, and delivery addresses.
• Usage Data: How you interact with our platform, including log data, device information, and IP addresses.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your orders and payments securely
• Send you important updates about your account
• Communicate with you via WhatsApp for order confirmations
• Analyze usage patterns to enhance user experience
• Protect against fraud and unauthorized transactions

3. WhatsApp Integration

OrderVant integrates with WhatsApp to send order notifications directly to your restaurant. When a customer places an order through your branded app, we share order details including items, quantities, customer name, and delivery address with WhatsApp to facilitate the order transmission. We do not store WhatsApp chat history beyond what is necessary for order processing.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our platform (payment processors, hosting services).
• Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, sale of assets, or acquisition.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, contact us at [email protected] or via WhatsApp at +971 50 364 7668.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. By using our platform, you consent to the transfer of your data to countries with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• WhatsApp: +971 50 364 7668
• Address: Dubai, United Arab Emirates